Privacy Policy

The Laffoon Corporation d/b/a Vertical Horizon Networks, ("The Laffoon Corporation", “Vertical Horizon Networks,” “VHN,” “we,” “our,” or “us”) understands the importance of protecting the privacy of individuals who visit our website, use our online tools, or subscribe to our services. This Privacy Policy describes how we collect, use, store, disclose, and protect personal information in connection with our website, internet services, communications infrastructure services, and managed IT services (collectively, the “Services”).

This Privacy Policy applies to visitors to our website and applicants, current customers, and former customers of Vertical Horizon Networks residing in the United States. By accessing our website or using any of our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Our Services are intended for use by individuals and organizations within the United States and are governed by United States law. If you do not reside in the United States, you understand and agree that your personal information will be collected, processed, stored, and disclosed in the United States.

1. Information We Collect

We collect personal information that you voluntarily provide to us as well as information that is collected automatically when you interact with our website, network, or Services.

Information you provide may include, but is not limited to, your name, email address, telephone number, service address, billing address, account credentials, payment information, and any information submitted through contact forms, availability requests, support inquiries, or service applications.

We may also collect information automatically, including IP address, device identifiers, browser type, operating system, pages visited, referral sources, timestamps, and general usage data. When you are a customer of our Services, we may collect network and diagnostic information necessary to operate, maintain, secure, and support our network.

2. Use of Information

We use personal information for business and operational purposes, including but not limited to determining service availability, providing and supporting Services, communicating with customers and applicants, processing billing and payments, maintaining account records, improving network performance, troubleshooting issues, complying with legal and regulatory requirements, and protecting the security and integrity of our systems.

We do not sell personal information. We do not use personal information for purposes that are incompatible with those described in this Privacy Policy.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support site functionality, understand usage patterns, and improve performance. Cookies are small data files stored on your device. You may disable cookies through your browser settings; however, doing so may limit certain features of our website.

We may use third-party analytics providers to assist with website analytics and performance monitoring. These providers may collect aggregated or anonymized data on our behalf in accordance with their own privacy practices.

4. Disclosure of Information

We may share personal information with third-party service providers who perform services on our behalf, such as payment processing, customer management, infrastructure support, or analytics. These service providers are authorized to use personal information only as necessary to perform services for us.

We may disclose personal information if required to do so by law, court order, subpoena, or other legal process, or if we believe disclosure is necessary to protect the rights, property, safety, or security of Vertical Horizon Networks, our customers, or the public.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Our website and Services are not directed to children under the age of thirteen (13). We do not knowingly collect personal information from children under 13. If we become aware that personal information has been collected from a child under 13, we will take reasonable steps to delete such information.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and support business operations. Retention periods may vary depending on the nature of the information and applicable legal requirements.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with a revised effective date. Continued use of our website or Services after such changes constitutes acceptance of the updated Privacy Policy.

9. Contact Information

If you have questions or concerns regarding this Privacy Policy or our privacy practices, please contact us through our website contact form or by other published contact methods.